Terms of Sales

General Terms and Conditions of Sale

To ensure efficient centralization of our contractual documentation, we have chosen to draft a version of our General Terms and Conditions and invite you to refer to their Appendix , which forms an integral part thereof, in order to identify your Merchant depending on whether, following an Order on the Site, you opt for delivery:

- at home;

- or via Click & Collect in one of the Stores listed in the Annex.

hereinafter referred to as the " Merchant "

 

Last updated: February 11, 2026

IMPORTANT

These General Terms and Conditions apply only to Orders placed electronically with the Merchant as identified above on his online store accessible via the Site, by a User, understood as a consumer within the meaning of the preliminary article of the Consumer Code.

The Merchant may modify these Terms and Conditions at any time. The applicable Terms and Conditions are those displayed on the Website at the time the Order is placed. Any Order placed by the Buyer on the Website implies full and unreserved acceptance of these Terms and Conditions.

These General Terms and Conditions alone govern the contractual relationship between the Merchant and the Buyer, to the exclusion of any other contractual document.

1.             Definitions

Each term beginning with a capital letter and used in the singular or plural in this contract and any annexes has the meaning indicated in its definition given in this article, identical terms used without a capital letter being considered in their common meaning.

Buyer ” or “ Customer ” refers to any User who orders or has ordered a Product on the Site.

" Boutique " refers to the location where a Click & Collect Order can be collected. The addresses of the Boutiques are listed in the Appendix to these Terms and Conditions.

Click & Collect ” refers to the order delivery method whereby the customer picks up the order in store.

Order ” means an order placed by the Customer on the Site and whose purpose is the delivery of one or more Products by the Merchant.

Customer Account ” refers, on the Site, to the space in which the Customer can, once identified using their credentials, enter information relating to their identity (name, surname, email, address) and obtain information on their past and current Orders.

General Terms and Conditions of Sale ” or “ GTC ” refers to this contractual document and any annexes thereto.

Product Sheet ” refers, on the Site, to the space where a User can access information relating to a Product of the Merchant, and place an Order.

" Login Credentials " refers to the email address and password provided by the Customer when registering on the Site. The Customer must keep these Login Credentials confidential. They allow the Customer to access their Customer Account.

" Parties " refers together to the Merchant and the Buyer.

Product ” refers to an item listed on the Site and offered for sale by the Merchant.

Site ” refers to the online sales site https://www.chocolats-pralus.com/ which allows the Merchant to manage the marketing of its Products by shipping Orders or collecting via Click & Collect.

Merchant ” refers to the Party identified in the preamble.

" Territory " refers to the geographical area in which the Merchant undertakes to make its Products available. This territory is defined in the Territory section.

User ” refers, under the Consumer Code, to any consumer browsing the Site.

2.             Purpose and Scope

The purpose of these General Terms and Conditions is to determine the contractual conditions applicable to the sale of Products by the Merchant whose Orders are made on the Site by the Customer.

These General Terms and Conditions apply only to orders placed electronically on the Site, with the Merchant, by any natural person of legal age, acting as a consumer within the meaning of the preliminary article of the Consumer Code, this condition being an essential quality of the person of the Customer.

These General Terms and Conditions of Sale are therefore not applicable to professionals as defined in the preliminary article of the Consumer Code, who are invited to contact the Merchant at cdavid@chocolats-pralus.com (for France) or export@chocolats-pralus.com (for international).

Therefore, if a professional were to place an order on the Site, the Merchant would be entitled to refuse it or to claim the nullity of the contract for error regarding the essential quality of the co-contractor.

3.             Territory

The Territory in which the Merchant undertakes to perform its obligations arising from an Order is as follows: World except Russia and Belarus.

Notwithstanding the foregoing, geographical delivery restrictions may apply to certain Products. If applicable, these restrictions will be specified on the Product page.

4.             Pre-contractual information

The Merchant's product sales catalogue is accessible on the Site.

The Merchant communicates to the Customer, in a legible and clear manner, on each Product Page, the information relating to its Products, including:

-          the nature and characteristics of the Product;

-          details of the materials composing the Products and their origin;

-          the elements for determining the price of the Products;

The Customer may contact the Merchant in writing or by telephone using the contact details mentioned at the beginning of these General Terms and Conditions of Sale, to request any additional information about the Products.

When the Customer contacts the Merchant in writing, the Merchant undertakes to respond in writing to the Customer's requests according to the deadlines and procedures described in the "Customer Service" section.

Before placing an Order, the Customer acknowledges having read all the written information contained on the Product Sheet.

Consequently, only the written information provided by the Merchant on the Product Sheet should be taken into account by the Customer.

The Client undertakes to provide accurate and complete information concerning himself or any third party on whose behalf the Client places an Order, in particular the data necessary for his identification.

5.             Product Availability

The availability of the Products offered by the Merchant is displayed on the Product Sheets.

Ordering a Product is possible within the limits of available stock at the Merchant.

The Merchant undertakes to make its best efforts to ensure that the displayed availability of the Products is real (Products actually present in its stock).

The Merchant, however, draws the Customer's attention to the fact that, in rare cases, a Product reported as available and ordered by the Customer may turn out to be unavailable (example: simultaneous sale to another Buyer on the Site, or sale made prior to the Customer's Order in the Merchant's physical store).

In such a case, the Merchant will contact the Customer to find out if the latter wishes to:

- either cancel their order for the product in question;

- either wait until the Merchant is restocked with the Product, subject to the possibility of subsequent availability from the Merchant and acceptance of the delivery time proposed by the Merchant.

In any event, the Merchant will not charge the Customer for a Product as long as it is unavailable.

6.             Retention of title

The Products will remain the property of the Merchant until full payment of the price by the Customer.

7.             Information regarding applicable prices and fees

The prices displayed on the Site are expressed in Euros and include applicable taxes (French VAT where applicable).

Ordering a Product may include delivery charges (including but not limited to shipping charges or customs duties) which will be summarized at the time of placing the Order, as well as in the Order confirmation sent to the Customer.

8.             Ordering Terms

8.1.         Product Selection 

To add an item to their shopping cart, the Customer must:

- access the Product Sheet presenting the subject of the Order;

- check the suitability of the said item to your needs, based on the detailed characteristics on the Product Sheet;

- verify that the Product is indeed available.

When the item is available, the Customer must click on the button to add the item to their shopping cart.

8.2.         Placing the Order

8.2.1.      Order available for Click & Collect

To choose to have their Order available via Click & Collect, the Customer clicks on the button provided for this purpose on the top banner of the Site.

The Customer will then be redirected to the Click & Collect interface of the selected Store.

The Customer chooses the Products that make up their Order in order to complete their shopping cart.

To validate their order, the customer must click on the first button to validate their order (first click).

The Customer must then check the details of their Order displayed in their shopping cart, including quantities, prices, any applicable fees and terms and conditions.

The Customer must also choose their payment method and possibly fill in additional information related to that payment method.

To confirm their order, the customer must validate it again by:

- ticking a box certifying acceptance of these Terms and Conditions;

- clicking again (second click) on an Order validation button reminding him that his Order entails an obligation to pay.

An order collected via Click & Collect does not require the creation of a customer account.

8.2.2.      Order placed on the Site for home delivery

On the Site: - the Customer chooses the Products making up their Order in order to complete their shopping cart;

- The customer must access their shopping cart;

- to validate their Order, the Customer must click on a first button allowing them to validate their Order (first click).

To proceed with the order validation, the Customer must first be logged into their Customer Account:

- if the Customer already has a Customer Account, they will need to log in using their credentials;

- if the Customer does not have a Customer Account, they will need to create one by following the registration procedure provided by the Site.

The Customer must then check the details of their Order displayed in their shopping cart, including quantities, prices, any applicable fees and terms and conditions.

The Customer must also choose their payment method and possibly fill in additional information related to that payment method.

To confirm their order, the customer must validate it again by:

- ticking a box certifying acceptance of these Terms and Conditions;

- clicking again (second click) on an Order validation button reminding him that his Order entails an obligation to pay.

8.3.         Order Processing

Once the Order has been validated by the Customer, the Customer will receive an email confirming their Order, acknowledging receipt of the Order placed.

The Merchant nevertheless reserves the right not to process the Order for any legitimate reason, including:

- when the Client is outside the scope of this agreement, as defined in the article "Purpose and Scope";

- when the total price of the Order has not been paid by the Customer or when their payment has been rejected by the organization managing their means of payment;

- when the ordered item is not or no longer available, in accordance with the "Product Availability" section of these Terms and Conditions;

- when, for an extrinsic reason, the Trader finds himself unable to access his premises or use his production/manufacturing equipment;

- when, at the time of processing the Order, the Merchant notices a material error between the displayed price and the actual price, in accordance with the article "Error in prices" herein or a material error in the displayed price making the price derisory within the meaning of article 1169 of the civil code.

9.             Payment

The Customer agrees to pay the price of any Order placed with the Merchant.

Any failure to pay will entitle the Merchant to invoke a breach of contract, allowing them to terminate the contract, according to the terms set out in the "Termination" article.

9.1.         Payment methods

The customer can pay for their order by credit card.

In the case of a Click & Collect Order, the Customer can choose to pay for their Order in Store.

9.2.         Payment terms

Payment for the Order will be required, in Euros.

9.3.         Bill

Once payment has been made, the Customer will receive an invoice made out in their name detailing their Order.

The Client agrees that invoices will be communicated to him in electronic format, by sending an email and/or by making them available on his Client Account.

10.          Error in price

In the event of a material error between the price displayed on the Site and the actual price charged by the Merchant, the Merchant may, after confirmation of the Order, but in any case before any actual payment of the Order price, contact the Customer to:

- in the event of an actual price lower than the price displayed on the Site: inform the Customer that the price to be paid is actually lower and that the Customer will be billed at the lower price;

- in the event of an actual price higher than the price displayed on the Site: inform the Customer, when the price to be paid is derisory within the meaning of Article 1169 of the Civil Code, that the price to be paid is actually higher and ask the Customer if he/she accepts to pay this actual price or if he/she prefers to cancel his/her Order in part or in full.

In any event, if a material error in the price of an Order made its price ridiculously low, the Merchant may demand the cancellation of the Order in question.

11.          Order Delivery

11.1.      Time limit

The Merchant will fulfill its obligation on the date or within the period indicated to the Customer when placing the Order on the Site.

Unless expressly stipulated otherwise by the Merchant, delivery times run from the validation of the Order and subject to the payment of the Order having been accepted (example: receipt of payment, or bank authorization received).

11.2.      Order Shipment

11.2.1.    Shipping deadline

In the absence of any indication or agreement between the Merchant and the Buyer regarding the date of delivery or performance, the Merchant shall deliver the Product without justified delay and at the latest thirty days after the conclusion of the Order.

In this respect, the Buyer is informed that once the Product has been handed over to the carrier, the Merchant has no control over the processing times of the Order by the carrier.

Therefore, in the event of a delivery delay attributable to the carrier, the Buyer cannot hold the Merchant liable.

The Merchant and the Buyer may also mutually agree on a date or timeframe for execution different from those indicated on the Site.

11.2.2.    Product Availability

The Products are delivered to the delivery address indicated by the Buyer at the time of order confirmation. No changes to the delivery address can be made after order confirmation.

The information provided by the Buyer is binding: in the event of an error in the wording of his contact details or incomplete information, the Merchant cannot be held responsible for the impossibility in which he may be unable to deliver the Product.

Any applicable fees and delivery methods may vary depending on the Products ordered (their weight, dimensions, nature) as well as the choices made during the Order (choice of a carrier or a specific delivery offer).

This information is summarized at the time of order confirmation.

11.3.      Order Pickup via Click & Collect

The Merchant will hold the Order for the Customer to make available in the Store on the date indicated when the Order was validated.

In order to collect their order, the customer must present the following to the merchant:

- an identity document;

- the reference number of his order.

Before leaving the Store, the Customer will then carry out the usual checks to ensure that the Products conform to those which were the subject of the Order.

In case of error, the Customer will notify the Merchant before leaving the Shop; the Merchant will then give him an Order conforming to the one placed on the Site.

11.4.      Transfer of ownership

Ownership of the Product, which is the subject of the Order, is transferred only upon the Buyer's unconditional acceptance of the Product.

11.5.      Risk transfer

The risk of loss or damage to the Products is transferred to the Buyer upon unconditional acceptance of the Product.

The Buyer agrees to accept delivery of the Products. In the event of missing or damaged Products upon delivery, the Buyer must:

- where possible, make reservations immediately in store (as indicated in article 11.3 ), or on the delivery slip provided by the carrier, or by immediately calling the carrier's customer service in the presence of the delivery person;

- in all cases, report it to the Merchant by contacting them using the contact details provided at the beginning of these Terms and Conditions.

12.          Resolution

12.1.      At the Buyer's initiative

If the Merchant fails to meet the deadlines for fulfilling its obligations, the Customer may cancel the Order under the following conditions:

- The Customer must first instruct the Merchant, by registered letter with acknowledgment of receipt or by a written document on another durable medium, to fulfill his obligation.

- The Customer must allow the Merchant a reasonable additional period of 7 to 10 working days to comply.

- If the Merchant has not complied within an additional period of 3 working days from the receipt of the first letter, the Customer may inform the Merchant, by registered letter with acknowledgment of receipt or by email, that he/she is cancelling the Order.

The Order will then be considered resolved upon receipt by the Merchant of the letter or written document informing him thereof.

This clause will not apply, however, if the Merchant has performed in the meantime.

The Customer may also immediately cancel the Order if the Merchant refuses to deliver it.

In any event, when the Order is cancelled under the conditions set out in this article, the Merchant will reimburse the Customer for all sums paid, at the latest within fourteen days following the date on which the Order was cancelled by the Customer.

12.2.      At the initiative of the Merchant

These General Terms and Conditions of Sale may be terminated automatically, at the initiative of the Merchant, without prior intervention by a judge, in the following cases:

- non-payment of the price of an Order (refusal by the Customer or rejection of their payment method by their bank);

- Customer quality defect as defined in the article "Purpose and Scope".

Termination may be requested solely due to non-performance by the Debtor Party or its failure to comply with an obligation not to do something, without the need for formal notice to be given by the Creditor Party.

Apart from the cases provided for in this article, the termination of the contract may in any event be sought in court.

13.          Right of withdrawal

13.1.      Principle

In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, the Customer has a period of fourteen working days from the day of the Order to exercise his right of withdrawal without having to justify reasons or pay penalties.

13.2.      Exceptions

The Merchant draws the Customer's attention to the fact that, in accordance with the provisions of Article L. 221-28 of the Consumer Code, " The right of withdrawal cannot be exercised for contracts: (...)

4° Supply of goods liable to deteriorate or expire rapidly;

Therefore, the Customer acknowledges that any order placed on the Site for a Product constituting a foodstuff effectively excludes their right of withdrawal for the Product concerned, regardless of the delivery method chosen, i.e. by shipment (article 11.2 ) or collection via Click & Collect (article 11.3 ).

14.          Guarantees

14.1.      Warranty against hidden defects

For Products purchased on the Site, the Merchant is liable for hidden defects in the item sold under the conditions set out in Articles 1641 et seq. of the Civil Code.

It is recalled that the Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case he may choose between the termination of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

Reminder of applicable legal provisions :

Article 1641 of the Civil Code " The Merchant is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

Article 1648, paragraph 1 of the Civil Code: "The action resulting from latent defects must be brought by the buyer within 2 years from the discovery of the defect ."

14.2.      Legal guarantee of conformity

For Products purchased on the Site, the Merchant is liable for defects in conformity of the goods under the conditions of Article L. 217-4 et seq. of the Consumer Code.

It is reminded that, under the legal guarantee of conformity, the Customer:

- benefits from a period of two years from the delivery of the goods to take action;

- may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

- is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods, except for second-hand goods.

Reminder of applicable legal provisions :

Article L.217-4 of the Consumer Code: " The trader is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision ."

Article L.217-5 of the Consumer Code: " The goods conform to the contract:

1° If it is suitable for the purpose usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the Trader and possesses the qualities that the latter presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect in view of the public statements made by the Trader, the producer or his representative, in particular in advertising or labelling;

2° Or if it possesses the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, which has been brought to the attention of the Merchant and accepted by the latter.

Article L.217-12 of the Consumer Code : "The action resulting from the lack of conformity is time-barred after 2 years from the delivery of the goods."

Article L.217-16 of the Consumer Code states: "When the buyer requests the seller, during the course of the commercial warranty granted to them upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period begins from the date of the buyer's request for intervention or the date the property in question is made available for repair, if this latter date is later than the request for intervention. "

14.3.      Implementation of a guarantee

To benefit from a warranty for a Product purchased from the Merchant, the Customer must contact the Merchant using the electronic or postal contact details listed in the "Customer Service" section, or go directly to the Merchant's store at the address indicated.

To optimize the processing of requests, the Client is asked to indicate the following on their request:

- his name, surname, email address with which the Order was placed;

- the relevant Order number;

- the references allowing the identification of the disputed Product.

In the context of implementing a warranty, the conditions for handling the Product may vary depending on the agreements concluded between the Merchant and the suppliers or manufacturers of the Product in question.

15.          Behavior to adopt in all circumstances

The Parties undertake, within the framework of their relationship, to comply with all of these General Terms and Conditions as well as all applicable laws and regulations.

The Parties undertake, in particular, without this list being exhaustive, to:

- to prohibit, under all circumstances, the use of discourteous, insulting, defamatory, denigrating, racist, xenophobic, pornographic or, in general, contrary public order and morality remarks;

- to respect the image and reputation of the Parties and not to harm their interests;

- not to send unsolicited messages ("spamming");

- not to impersonate any third party and/or attempt to use another Customer's Customer Account.

16.          Liability / Force majeure

The Parties shall not be held liable in any way for any breach of contract under these General Terms and Conditions which arises from or is caused by an event of force majeure in accordance with Article 1218 of the Civil Code, that is to say, an " event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the performance of his obligation by the debtor ".

In any case, the Merchant shall not be liable to the Customer for any indirect damage arising from the execution of these Terms and Conditions.

The Merchant cannot be held liable for non-compliance of the Product with the legislation of the Client's country, it being the Client's responsibility to check whether the Product is prohibited for sale in their country.

17.          Personal data

The personal information and data that the Buyer will have provided directly or indirectly to the Merchant are necessary for the performance of these General Terms and Conditions of Sale and are of legitimate interest to the Merchant in order to enable him to manage Orders, the performance of contracts, the delivery of Products, the commercial relationship, customer service, after-sales service, and the handling of complaints.

As the data controller of its customer file, the Merchant may be required to transmit this personal data to recipients or subcontractors responsible for processing it for the purposes described above.

The Merchants' privacy policy can be viewed at the following address: https://www.chocolats-pralus.com/pages/politique-de-confidentialite.

The Buyer has the right to access, rectify, object to, erase, restrict the processing of, and transfer their personal data at any time. These rights can be exercised by contacting the Seller in writing. Any request to exercise these rights by the Buyer must be signed and, if requested by the Seller, accompanied by a copy of a valid identity document.

The Buyer also has the right to contact the competent authority responsible for the protection of personal data (in France, the CNIL, www.cnil.fr ).

18.          Intellectual property

All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or other intellectual property rights.

The trademarks, logos, designs, and models appearing on the Site are the exclusive property of the Merchant. Their disclosure shall not be interpreted in any way as granting a license or any right to use said trademarks and distinctive elements protected by copyright. They may therefore not be used under penalty of infringement.

Therefore, none of the documents from the Site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever without the express, written, and prior authorization of the Merchant.

However, the Buyer may download one copy of the documents onto a computer for personal, non-commercial use only, provided that the information contained therein is not modified and all proprietary notices are retained intact. Modifying these documents or using them for any other purpose constitutes an infringement of the Merchant's intellectual property rights.

If the Buyer has a personal website and wishes to place a link on it, for personal use, that redirects directly to a page of the Site, the Buyer must obtain prior authorization from the Merchant. This will in no way constitute an implicit affiliation agreement.

However, any hyperlink to the Site using framing or in-line linking techniques is strictly prohibited. In all cases, any such link must be removed upon request from the Merchant.

19.          Miscellaneous provisions

19.1.      Changes to the Terms and Conditions

The applicable terms and conditions are those in effect at the time of the order.

In the event of modification, the new version of the Terms and Conditions will apply to Orders placed from its entry into force.

It is therefore the Client's responsibility to consult the applicable Terms and Conditions before placing any Order and to formally accept them.

19.2.      Translation of the Terms and Conditions

In the event that these Terms and Conditions are drafted in several languages or translated, only the French version shall prevail.

19.3.      Customer service

The Merchant provides the Customer with a centralized customer service to answer any questions about its Products and to handle any commercial complaints.

The Customer can contact the Merchant using the following contact details:

- by mail : 34, rue Général Giraud 42300 Roanne

- by phone : 04 77 68 99 36.

- by email:

- contact@chocolats-pralus.com , for any questions regarding the operation of the Site; or

- clickandcollect@chocolats-pralus.com , for any questions regarding Click & Collect

The telephone number provided is not a premium rate number but may be charged by the User's telephone operator at the normal rate.

The Merchant's customer service is open Monday to Saturday from 8:00am to 12:00pm and from 2:00pm to 5:00pm.

The Merchant will make their best efforts to respond:

- within 10 working days to respond to customer inquiries;

- within 10 working days for complaints.

19.4.      Preservation of Conditions

The Merchant ensures the preservation of the Conditions concluded with the Customer for a period of 10 years, when the Order is for an amount greater than €120 and communicates them to him on simple request, in accordance with the provisions of article L. 213-1 of the Consumer Code.

19.5.      Evidence Convention

Each Party undertakes to recognize an equivalent probative value to that of a paper document for any electronic document or any information exchanged between them through their electronic correspondence or the communication tools made available to them on the Site, as well as for any computerized data stored, accessible or generated by the Site and relating to their pre-contractual relationship (information made available to the Client, Client needs expressed to the Merchant, etc.) as well as their contractual relationship (date and content of Order processing emails, complaints issued, etc.).

The Parties waive, except in cases of proven computer fraud of the information systems used or deliberate human falsification, any right to invoke the unenforceability, inadmissibility or nullity of any evidence that may be presented using the aforementioned documents or information.

19.6.      Waiver

The fact that either Party does not claim the application of any clause of the General Terms and Conditions or acquiesces to its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by that Party of the rights which arise for it from said clause.

19.7.      Partial nullity

The cancellation of one of the provisions of the General Terms and Conditions will not result in the cancellation of the entire General Terms and Conditions, unless the disputed provision can be considered, in the minds of the Parties, as substantial and decisive, or its cancellation calls into question the general balance of the General Terms and Conditions.

19.8.      Applicable law and jurisdiction

19.8.1.    Applicable law

These Terms and Conditions are governed by French law, subject only to the mandatory provisions of the law of the State of which the Client is a national.

19.8.2.    Assignment of competence

Any difficulties in interpretation, execution and any disputes relating to these General Terms and Conditions of Sale and more generally to access to the Site must first be subject to an attempt at amicable resolution between the Customer and the Merchant.

19.8.3.    Prior mediation

In the event of a persistent dispute with the Merchant, the Customer, acting as a consumer, has the right to use a consumer mediator free of charge in order to seek an amicable resolution of the dispute.

Dispute resolution can be sought through the organization MEDIATION CONSOMMATION DEVELOPPEMENT via the online form accessible at: https://www.medconsodev.eu/mediation-consommation-demande.php

If the Parties are unable to resolve their dispute amicably, the "Persistent Dispute" article will then apply.

19.8.4.    Ongoing dispute

In the event of a dispute persisting after mediation, the Client, having the status of consumer, may, pursuant to Article R.631-3 of the Consumer Code, bring the matter before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.


 

Appendix – Merchant Identification

When you are a Customer, this Appendix allows you to identify the Merchant (Pralus group company) responsible for your Order.

1.             If you choose to have your order delivered to your home

SA PATISSERIE CHOCOLATERIE PRALUS , a simplified joint-stock company with a share capital of €216,000, whose registered office is located at 34, rue Général Giraud in Roanne (42300), registered with the Trade and Companies Register of Roanne under number 394 627 913, represented by François Pralus as President.

How to contact the Merchant:

Telephone number : 04 77 68 99 40;

Email : contact@chocolats-pralus.com ;

Address : 34, rue Général Giraud 42300 Roanne

2.             If you opt for Click & Collect in store

2.1.         If you choose to pick up your Click & Collect order at the Roanne or Renaison stores

PRALUS ROANNE , a limited liability company with a share capital of €600,000, whose registered office is located at 34 RUE GENERAL GIRAUD 42300 ROANNE, registered with the Trade and Companies Register of Roanne under number 822 757 191, represented by François Pralus as Manager.

How to contact the Merchant:

-       Shop at 8, rue Charles de Gaulle 42300 Roanne: 04.77.71.24.10

-       Shop at 35, Halles Diderot 42300 Roanne: 04.77.67.69.02

 

-       Boutique des Halles, rue de Gruyère, 42370 Renaison: 04.77.62.15.86

 

Or by email at: clickandcollect@chocolats-pralus.com


 

2.2.         If you choose to pick up your Click & Collect order at the stores in Moulin, Montbrison, Saint Etienne or Clermont-Ferrand

PRALUS FOREZ AUVERGNE , a single-member simplified joint-stock company with a share capital of €15,293, whose registered office is located at 14 RUE TUPINERIE 42600 MONTBRISON, registered with the Trade and Companies Register of Saint-Etienne under number 888 667 235, represented by its President, the company SA PATISSERIE CHOCOLATERIE PRALUS , a simplified joint-stock company with a share capital of €216,000, whose registered office is located at 34, rue Général Giraud in Roanne (42300), registered with the Trade and Companies Register of Roanne under number 394 627 913, represented by François Pralus as President.

How to contact the Merchant:

-       Boutique de, 27 rue Datas 03000 Moulins: 04.70.34.83.52

-       Shop at 14, rue de la Tupinerie 42600 Montbrison: 04.77.58.33.34

-       Shop at 9 rue Michelet, 42000 Saint Etienne: 04.77.30.26.03

 

-       Shop at 11, rue Blatin 63000 Clermont Ferrand: 04.73.40.23.68

 

Or by email at: clickandcollect@chocolats-pralus.com

 

2.3.         If you choose to pick up your Click & Collect order at the stores in Lyon, Oullins or Tassin-la-Demi-Lune

PRALUS LYON , a single-member limited liability company with a share capital of €9,114, whose registered office is located at 32, RUE DE BREST 69002 LYON, registered with the Lyon Trade and Companies Register under number 800 633 620, represented by Francois Pralus as Manager.

How to contact the Merchant:

-       Shop at 32, rue de Brest 69002 Lyon: 04.78.38.90.41

-       Shop at 3, Grande rue de la Croix Rousse 69004 Lyon: 04.72.07.76.07

 

-       Shop at 103, avenue des Frères Lumière 69008 Lyon: 04.78.75.08.93

 

-       Shop at 27 rue Saint Jean, 69005 Lyon: 04.78.62.74.09

 

-       Shop at 107, Grande Rue 69600 Oullins: 04.37.41.22.26

 

-       Shop at 75-77, avenue de la République 69160 Tassin-la-Demi-Lune: 04.78.43.92.06

 

-       Shop at 26, cours Vitton 69006 Lyon: 04.37.65.92.62

 

-       Shop at 15, avenue Henri Barbusse 69100 Villeurbanne: 04.78.60.58.61

 

Or by email at: clickandcollect@chocolats-pralus.com

2.4.         If you choose Click & Collect Order pickup at the Paris Boutiques

PRALUS PARIS , a single-member limited liability company with a share capital of €182,719, whose registered office is located at 35, RUE RAMBUTEAU 75004 PARIS, registered with the Paris Trade and Companies Register under number 800 611 469, represented by Francois Pralus as Manager.

How to contact the Merchant:

-       Shop at 44, rue Cler 75007 Paris: 01.45.56.13.75

 

-       Shop at 35, rue Rambuteau 75004 Paris: 01.57.40.84.55

 

-       Shop at 9, rue des Petits Carreaux, 75002 Paris: 01.40.13.16.45

 

Or by email at: clickandcollect@chocolats-pralus.com

 

2.5.         If you choose to pick up your Click & Collect order at the Sète or Valence stores

PRALUS 7, a limited liability company with a share capital of €2000, whose registered office is located at 10 RUE PAUL VALERY 34200 SETE, registered with the Montpellier Trade and Companies Register under number 834 795 239, represented by François Pralus as Manager.

How to contact the Merchant:

-       Shop at 10, rue Paul Valéry 34200 Sète: 04.99.04.12.49

-       Shop at 10, avenue Victor Hugo, 26000 Valence: 04.75.77.35.32

 

Or by email at: clickandcollect@chocolats-pralus.com

 

2.6.         If you choose to collect your Click & Collect order from the Dijon or Villefranche-sur-Saône stores

PRALUS BEAUJOLAIS BOURGOGNE , a single-member limited liability company with a share capital of €11,984, whose registered office is located at 758, RUE NATIONALE 69400 VILLEFRANCHE-SUR-SAONE, registered with the Trade and Companies Register of Villefranche-Tarare under number 413 350 240, represented by François Pralus as Manager.

How to contact the Merchant:

-       Shop at 80, rue de la Liberté 21000 Dijon: 03.80.48.64.54

-       Shop at 758, rue Nationale 69400 Villefranche sur Saône: 04.74.68.89.67

-       Shop at 54, rue Carnot 71000 Mâcon: 03.85.34.66.53 

 

Or by email at: clickandcollect@chocolats-pralus.com