FAQ

To order online: click on the Online Shop tab. Fill your cart and choose your shipping method. If your account is not created, you just have to enter your details and set a password. Our team will prepare your order and ship it as soon as possible.

When ordering, you will be able to choose another delivery address, if it is different from the one you entered for your account.

When ordering, you will have the option to add a message. To do so, simply tick «yes» to the question «Is your order a gift? You will then be able to add the name of the recipient and the message you wish to send.»

Your payment goes through a secured website over which we have no control. We advise you to check the expiry date of your credit card, to repeat the payment or to use another card. If the problem remains, please contact your bank to find out why the payment was declined.

Some products, such as chocolate candiesor macaroons are too fragile and would not withstand transport.

We send the Pralulines from Monday to Thursday at noon to keep them fresh.

Yes you can, please shop from the following website : pralus.byclickeat.fr

We do not offer this service at the moment, but we are thinking about it.

Write to us atcontact@chocolats-pralus.com, provide your contact details, we will get back to you as soon as possible

If you wish to be delivered at home, choose Colissimo, your order will be delivered by your mailman within 48 to 72 hours. If you prefer to pick it up at a pick-up point, choose Colissimo at a pick-up point (24 to 48 hours delivery). Finally, we recommend Chrono 13 : you will be delivered the next day before 1 pm for any order placed before noon from Monday to Thursday.

The shipping costs will be specified once the order is completed, as they are calculated based on the weight of the order and the selected carrier. We offer free shipping for order above 300€, and we offer you a 50% discount on the shipping costs for orders above 200€, when delivered with Colissimo.

All orders placed before noon are shipped the same day (excluding weekends), so orders are shipped at 2pm every day. Orders placed after 12 noon are processed the next day. Praluline's orders are processed only from Monday to Thursday, to avoid long stays in logistics depots.

We ship online orders all over the world, the delivery time depends on the destination: for Europe between 2 and 4 working days and for international orders 5 to 7 working days. Please make sure to place your order before Thursday 12:00 am, otherwise it will be processed the following Monday (to avoid orders to stay at the Post Office during the weekend).

Contact our online shop service at the following e-mail address: contact@chocolats-pralus.com, please provide your contact details and we will contact you as soon as possible.

Once your order is finalized and paid, you cannot change your delivery address. However, you can modify and add a delivery addresses in your account, for your next orders.

Once your order has been completed and paid for, you can no longer modify it.

You can find your invoice in the «My orders» tab of your account.

You can follow the status of your order from the «My orders» tab of your account. Depending on the carrier, you will receive order tracking emails.

By creating an account you will be able to place orders on the Maison Pralus online shop.

First, we advise you to verify that your email address is the one used to connect to the Maison Pralus website. You can also use the «forgotten password» feature if the error is due to a wrong password. You will then receive an email allowing you to reset your password.

Customer accounts are personal and we cannot access them without your permission. Please change your address, password, payment method or personal information directly from your account.

Praluline should be kept at room temperature in its packaging, up to 5 days. Do not put it in the fridge. Gourmet tip: do not hesitate to put your Praluline (remove packaging) 5 minutes in a hot oven before eating it.

Chocolate candies are not sold online, they are very fragile and have a limited shelf life. You can find our candies in one of our shops. Our chocolate candies are fresh products, many of which contain cream and butter. A date appears on the back of your box, but we advise you to enjoy them within 3 weeks after your purchase and to keep them in a dry and cool place, ideally between 14 and 18 degrees Celsius.

Praluline contains wheat flour and many of our products are manufactured near flour processing facilities. Allergens are listed and warnings are mentioned on the back of each product. You can find our allergen information page here..

Some of our products are available in two formats. You can choose between them when ordering.

Our pastries are only available in the Pralus shops in Roanne, Renaison and Charlieu as our pastry lab is located in our Roanne factory. Only the Praluline is made in our shops every day. In all our shops, in addition to the Praluline, you can find our orange cake, macaroons and florentines.

You will find ingredients and nutritional values on the back of each of our products.

Chocolate bars and candies are sensitive to temperature changes. Make sure you keep them in a cool, dry place, ideally between 14 and 18 degrees Celsius. If you notice whitening, it may be that the product has suffered from being kept in a place that is too cold (during transport for example): don't worry, it's only cocoa butter that you can remove by simply wiping it off.

Use By. means that once the date has passed, the taste and nutritional properties are no longer guaranteed, but the food is not dangerous for your health. The 'Best Before Date' is the date before which you must consume the product. For chocolate, it is usually two years.

We use only organic sunflower lecithin, GMO-free.

Our dark chocolate bars are made only of vegetable ingredients (cocoa beans, sugar, cocoa butter). Chocolate covered beans, Mexicans, Plantation Raw Infernal Bar, Cacao Show, Plantation Cacao, Chuao Pebbles and Dark Coffee Square can also be suitable for a vegan diet.
Vegetarian diets which do not exclude milk can enjoy our entire range of products excluding pastries and nougat.