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The following Terms and Conditions rule the contractual relationship between SAS PRALUS, whose head office is located 34 rue Général-Giraud 42300 ROANNE, and the customer, a non-trading individual, of the website www.chocolats-pralus.com.
The confirmation of an order by a customer implies the acceptance of the entirety of these Terms and Conditions.
They shall prevail over any other conditions included in any other document, except in case of prior, express and written derogation.
SAS Pâtisserie Chocolaterie Pralus, whose headquarters are located at 34 rue Général Giraud 42300 ROANNE, is organizing a game with an obligation to buy as part of the operation "The game will take place from November 4th to December 31st 2022.
9 "SUPER WINNING TICKETS" are hidden separately in the calendars in the 9 "cityzones" (Roanne-Renaison-Charlieu /Paris /Dijon /Villefranche /Lyon-Tassin /Clermont /Montbrison / Saint-Etienne /Sète) and in one of the 2000 units of the "2022 Advent Calendar" available for sale in all the boutiques of the Pâtisserie Pralus or Chocolaterie Pralus or in Click&Collect in one of them, during the operation period.
When opening one of the calendar boxes, the customer may randomly find an obstacle between one of the windows and its content. By opening the top of the calendar, the client will be able to withdraw the "SUPER WINNER TICKET".
The winner must - in order to be known -contact the store where the "2022 Advent Calendar" has been purchased; the shop staff will send the following e-mail address: email@example.com, or contact directly by email to this same email address. To validate the win, the winner will have to send the following information: a photo of the "SUPER WINNER TICKET" + the code written on the back + the "2022 Advent Calendar" purchase store + his/her contact information.
"1 Praluline per month", i.e. 12 (large) Pralulines (600g).
SAS Pâtisserie Chocolaterie Pralus will send by post to the winners, 12 vouchers entitling each to 1 large Praluline after having contacted the winners
The Pralulines are to be withdrawn at the choice: in 1 time or as many times that there remain vouchers to the winner. The Pralulines are to be reserved at the latest the day before the day of collection. The recovery of Pralulines is done against exchange of vouchers: 1 Praluline withdrawn = 1 voucher given to the sales staff.
The 9 times 12 winning vouchers are usable from 01/01/2023 to 31/12/2023 in all our stores. They cannot be used on the online store or on the Click&Collect. Beyond this date they will not be usable.
The 9 times 12 vouchers cannot give right to the reimbursement of the value of the gain. The 9 times 12 vouchers cannot be used to purchase other products of the House of Pralus.
the 12 vouchers of the prize may be divisible and transferable (to a third party of your choice) but cannot be sold. Their use will be subject to the same articles 5, 6, 7, 8, 9 and 10 mentioned above.
any lost "SUPER TICKET WINNER" voucher cannot be replaced.
SAS Pâtisserie Chocolaterie Pralus, whose headquarters are located at 34 rue Général Giraud 42300 ROANNE, offers a " voucher for the withdrawal of a small Praluline " within the framework of operation "Advent Calendar 2022" which will take place from November 4th to December 31st, 2022.
This "coupon for the withdrawal of a small Praluline" is present in each "2022 Advent Calendars" (2000 units) offered for sale in all the boutiques of the Chocolaterie Pralus or in Click&Collect in one of them, during the period of the operation.
the voucher is located in the box of December 19th.
A small Praluline (300g).
The recovery of the small Praluline is done against exchange of the voucher: 1 small Praluline withdrawn = 1 voucher given to the sales staff.
The "voucher of withdrawal of a small Praluline" is usable from 01/12/2022 to 31/03/2023 in all our stores. It is not usable on the store or on the Click&Collect. Beyond this date it will not be usable.
The "voucher of withdrawal of a small Praluline" can not give reimbursement of the value of the voucher, can not be used as a credit for the purchase of other products of the House Pralus.
The "withdrawal of a small Praluline" can not be divided.
The "withdrawal voucher for a small Praluline" may be transferable (to a third party of your choice) but cannot be sold. Its use will be subjected to the same articles 3, 4, 5, 6 and 7 quoted above.
any lost "voucher of withdrawal of a small Praluline" could not be replaced, even by justifying the purchase of the "2022 Advent Calendar" by a receipt.
The PRALUS Company reserves the right at any time and without notice to add or remove products from its catalog.
The customer's order will be fulfilled within the limits of available stocks at our factory.
The prices displayed on the website www.chocolats-pralus.com are in Euros.
The transport is not included in the price shown on the «product» page.
The total price listed in the order summary is the final price.
This price includes the total price of the order with the details of each product and the shipping costs.
All prices include VAT (all taxes included).
The payment of the price is to be made upon ordering. No order can be taken into account in the absence of a complete payment.
- The placing of an order on the website www.chocolats-pralus.com and its validation by the customer occurs when the customer clicks on the choice of payment method on the page «summary of your order». In addition to the acceptance of the content of the order, this registration implies the acceptance of the entirety of the curent Terms and Conditions and is a proof of the date of the order. PRALUS Company confirms to the customer the confirmation of his/her order by e-mail to the address provided by the customer.
- SAS PRALUS reserves the right to refuse or cancel any new order from a customer with whom a dispute exists.
Orders made online after payment confirmation by the credit card processing center are prepared and shipped the same day for orders placed before noon, the next day for orders placed after noon, except for Praluline orders (Pralulines ordered after Thursday noon are shipped the following Monday)
Orders placed on the website between Thursday afternoon and Monday before noon (French time) are shipped on Monday afternoon, except on public holidays.
- When placing an order, the customer provides the following information under its full and sole responsibility: last name and first name, delivery address, e-mail address, phone number (optional)
- In case of error in the recipient's coordinates, SAS PRALUS shall not be held responsible for the impossibility of delivery. In this case, as in the case of cancellation of the order by the customer after shipment, the shipping costs will not be refunded to the customer by SAS PRALUS.
- All changes of orders after 10:00 am will not be taken into account
- The invoice for the order is sent by email to the customer as soon as the package leaves our warehouse.
The data recorded by the computer system of SAS PRALUS constitute the proof of all transactions between SAS PRALUS and its customers.
The delivery area includes:
- Metropolitan France & Corsica
- European Union: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
The amount of the delivery costs, including the costs of packing and postage are partially charged to the customer. It is invoiced in addition to the sale price of the products. The cost of delivery is defined depending on the items ordered, the carrier, the weight and volume of the items to be delivered.
Colissimo Home: Delivery in 48 to 72 hours.
Colissimo Relay: Delivery in 48 to 72 hours.
Chrono 18: Delivery the next day before 18h for an order placed before 12h the same day.
Chronofresh 18: Delivery the next day before 6pm for an order placed before 12pm the same day, and maintaining an optimal temperature during the entire delivery (recommended for chocolate, cake, and madeleines in case of hot weather).
No mode of transport requiring the respect of the cold chain is proposed for our shipments to L'INTERNATIONAL during the summer period.
To allow you to benefit from a delivery in the best conditions:
Orders with Pralulines are shipped the same day if the order is placed before 12:00, exclusively from Monday to Thursday to prevent them from staying in logistics warehouses for a whole weekend.
Orders not including Praluline will be sent from Monday to Friday, the same day if your order is made before 12:00, and from the next day if it is made after 12:00.
In hot weather, Friday shipments are suspended to ensure optimal delivery.
Strike: no dispatch is made on a national strike day.
Public holiday: no shipments are made on public holidays.
Holiday Eve: only Colissimo shipments are insured from Monday to Wednesday.
These deadlines are indicative. No compensation can be requested in case of a possible delay in delivery.
Under no circumstances can we be held responsible for any damage that may occur to the products if the package has been opened during its delivery, or in case of absence of the recipient when depositing the package.
The delivery time cannot be guaranteed during holiday periods such as Christmas, Easter, Valentine’s Day or Mother’s Day, etc. During these periods, orders delivered late cannot be credited.
The customer has seven days from the receipt of the goods to withdraw from the contract without having to justify the reasons or pay any penalties, except, if applicable, for the return costs. SAS PRALUS commits itself to exchange, to grant a credit note or to refund the product provided that it is returned undamaged in its original packaging, without any sign of use and with the original printed invoice. Items returned incomplete, damaged or soiled by the Customer will not be returned, exchanged or refunded. In case of error from SAS PRALUS in the content of an order, the cost of returning the product not ordered will be refunded to the customer by SAS PRALUS. The returns are to be made to the following address
SAS PRALUS: 34 rue Général-Giraud 42300 Roanne
Article L.221-28 of the same Code, states that 'the right of withdrawal cannot be exercised for contracts :
4° For the supply of goods that are likely to deteriorate or expire rapidly; '
In this case, the Praluline, which is a commodity that expires quickly.
No return, refund or replacement will be accepted. No reservation can be made by the customer based on the taste, freshness and aspect of the products.
In the event that deliveries cannot be made due to customs duties, strikes or damage or any other cause of force majeure under the responsibility of the carrier. The products will be replaced or refunded.
SAS PRALUS may be exempted from all or part of its responsibility by proving that the non-performance or the bad execution of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.
SAS PRALUS cannot be held responsible for damages of any nature that could result from a misuse of the items delivered to the customer.
In any case, the responsibility of SAS PRALUS will be limited to the amount of the order.
The current Terms and Conditions are governed by the French Law.
The customer and SAS PRALUS will always prefer an amicable solution before any legal action. In case of dispute, only the courts of ROANNE will be qualified.
The personal information collected from the customer is necessary for processing the order, the delivery of this order and sending the related invoice.
Failure to provide such information will result in the refusal of the order.
To comply with the law «Informatique et Libertés», the processing of personal information relating to customers has been declared by SAS PRALUS to the Commission Nationale de l'Informatique et des Libertés (CNIL).
According to the article 34 of the law of January 6th, 1978, the customer has a right of access, modification, rectification and deletion of the data concerning him/her.
This right can be exercised by contacting SAS PRALUS:
by e-mail via the «Contact» section of the website www.chocolats-pralus.com
The customer may also modify his/her personal data directly in his/her personal account via the «My Account» section
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